Privacy Policy
Effective Date: January 1, 2025
1. Introduction
SpyBuild Pty Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, storage, usage, and disclosure of your information when you use the SpyBuild™ platform and services (the "Service").
By accessing or using our Service, you agree to the terms of this Privacy Policy.
Data Collection
We collect only essential data to provide our services, including profile and usage information.
Secure Storage
Your data is encrypted and stored securely on enterprise-grade cloud infrastructure.
Transparent Usage
We use data solely to improve your experience and never sell your personal information.
2. Data Collection Practices
2.1 Personal Information
We collect specific personal information necessary for the operation of our Service:
- Identity Data: Name, business name, ABN (Australian Business Number), and trade license details.
- Contact Data: Email address, phone number, and physical/mailing address.
- Profile Data: Username, password, profile preferences, and feedback.
- Financial Data: Payment card details (processed securely via Stripe) and transaction history.
2.2 Usage and Technical Data
When you access our Service, we automatically collect:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Activity Data: Pages visited, time spent on pages, and navigation paths.
- Location Data: Geolocation data (with your explicit consent) for job site verification and mapping features.
2.3 User Content
We collect content you generate, including invoices, quotes, job notes, photos, and messages sent through the platform.
3. Data Storage and Security
3.1 Storage Location
Your data is stored on secure servers located primarily in Australia and the United States, managed by our cloud infrastructure provider, Base44.
3.2 Security Measures
We employ robust security measures to protect your data:
- Encryption: All data is encrypted in transit using SSL/TLS protocols and at rest using industry-standard AES encryption.
- Access Controls: Strict access controls ensure that only authorized personnel have access to personal data.
- Regular Audits: We conduct regular security assessments and vulnerability scans.
3.3 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. You may request deletion of your data at any time by contacting us.
4. Data Usage Practices
We use your data for the following specific purposes:
Service Provision
To provide, operate, and maintain the SpyBuild platform, including processing transactions and managing user accounts.
Improvement & Personalization
To understand how you use our Service and improve user experience, including AI-powered recommendations and feature enhancements.
Communication
To send you updates, security alerts, and administrative messages. We may also send marketing communications if you have opted in.
Legal Compliance
To comply with applicable laws, regulations, and legal requests.
5. Information Sharing
We do not sell your personal data. We share data only in the following circumstances:
- Service Providers: With trusted third-party vendors (e.g., Stripe for payments, OpenAI for AI features, Resend for email) who assist us in operating our Service.
- Google User Data: If you choose to connect your Google account, our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google Workspace data for training generalized AI models.
- Legal Obligations: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, sale, or asset transfer, provided the receiving party agrees to respect your privacy.
6. Your Rights
Depending on your location, you may have the following rights:
- Access and update your personal data.
- Request deletion of your data.
- Restrict or object to processing.
- Data portability.
To exercise these rights, please contact us at 007@spybuild.com.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
SpyBuild Pty Ltd